Frequently Asked Questions

SYZY offers free U.S. returns on full-priced items purchased online, in unused condition, within 30 days of purchase for a full refund on the original payment method or store credit (does not include shipping). To initiate a return for an online U.S. order, send an email to CONTACT@SYZYUNIVERSE.COM.

Once your order has shipped, you will receive an email with tracking information. Please ensure to check your inbox or spam folder for your tracking information.

If you did not receive tracking information, please email our team at CONTACT@SYZYUNIVERSE.COM

All products purchased through SYZYuniverse.com have a 1 year limited warranty against defects in material and workmanship. Please note that this does not cover general wear-and-tear. Manufacturing errors are rare, however, if you do receive a defective product, please send an email to CONTACT@SYZYUNIVERSE.COM including the following information:
1.) Your original order number 2.) A brief description of the issue 3.) Clear images of the product