Please allow 3-5 business days for your order to process and ship.

SYZY offers free U.S. returns on full priced items purchased online, in unused condition, within 30 days of purchase for a full refund on the original payment method or store credit (does not include shipping). To initiate a return for an online U.S. order, send an email to CONTACT@SYZYUNIVERSE.COM.

Once your order is shipped, you will receive an email with tracking information, so make sure to check your inbox and spam folder. 

All products purchased through have a 1 year limited warranty against defects in material and workmanship. Please note that this does not cover general wear-and-tear. Manufacturing errors are rare, but if you receive a defective product, please send an email to CONTACT@SYZYUNIVERSE.COM. Include 1) your original order number, 2) a brief description of the issue and 3) a couple of clear images.